Contactez-nous

Contactez-nous pour tout ce qui concerne notre entreprise ou nos services.
Nous ferons de notre mieux pour vous répondre dans les plus brefs délais.

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Our Address

Kilometer 25, Idi-Iroko Road, Atan Otta
+234 814 465 7589
contact@xplus.com.ng

Frequently Asked Questions

🛍️ Orders & Purchases

How do I place an order?

Browse products, add items to your cart, and proceed to checkout. Enter your details, choose a payment method, and confirm your order. You’ll receive an email/SMS confirmation instantly.

Can I modify or cancel my order after placing it?

Yes! Contact us at contact@xplus.com.ng within 1 hour of placing your order. Once your order is processed for delivery, changes may not be possible

How do I track my order?

After shipping, you’ll receive a tracking number via email/SMS. Use it on our partner’s logistics portal to monitor your delivery.

💳 Payments

What payment methods do you accept?

We accept secure payments via debit/credit cards (Visa, Mastercard), bank transfers, and mobile wallets (e.g., Flutterwave, Paystack).

Is it safe to pay on xplus.ng?

Absolutely! We use SSL encryption and trusted payment gateways. We never store your full card details.

My payment failed. What should I do?

Double-check your card details or balance. If issues persist, contact your bank or reach out to us at contact@xplus.com.ng.

🚚 Shipping & Delivery

Where do you deliver?

We ship nationwide across Nigeria. Some remote areas may require extra delivery time—contact us to confirm availability.

How long does delivery take?

Most orders arrive within 3–7 business days after processing. Delays due to logistics partners or customs are rare but possible.

Do you charge for shipping?

Shipping fees depend on your location and order size. Fees are calculated at checkout.

🔙 Returns & Refunds

What’s your return policy?

Unopened, unused items can be returned within 14 days of delivery. See our Returns Policy for details.

How do I return a product?

Email contact@xplus.com.ng with your order number and reason for return. We’ll guide you through the process.

How long do refunds take?

Refunds are processed within 5–10 business days after we receive the returned item.

📱 Products & Quality

Are your products genuine?

Yes! We source directly from trusted brands and authorized suppliers. All products come with warranties where applicable.

Do you offer warranties?

Most electronics and appliances include a manufacturer’s warranty. Check the product description for details.

Can I order in bulk?

Yes! Contact contact@xplus.com.ng for bulk pricing and corporate orders.

🔒 Account & Security

How do I reset my password?

Click “Forgot Password” on the login page. A reset link will be sent to your email

Can I delete my account?

Yes. Email contact@xplus.com.ng with your request. Note: Order history may be retained for legal compliance.

📞 Contact & Support

How can I reach your customer team?

We’re here 24/7! Contact us via:

Email: contact@xplus.com.ng
Phone/WhatsApp: +234 913 514 4241
Social Media: xplus.com.ng

How quickly will you respond?

We aim to reply within 2 hours during business days (8 AM – 6 PM WAT).

🌐 Website & Feedback

I found a bug/error on the site. What should I do?

Thank you for flagging! Emailtimi@xplus.com.ng with details (e.g., screenshots, steps to reproduce).

Can I suggest a feature or product?

Yes! We love hearing from you. Share your ideas at timi@xplus.com.ng.