Skip to Content

Privacy Policy

Effective Date: 21st of February, 2025

Welcome to Xplus (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website xplus.com.ng (the “Site”) to purchase phone accessories, home appliances, tech gadgets, or other services. By using our Site, you agree to the terms of this policy.

1. The Information We Collect2. How We Use Your Information3. Sharing Your Information4. Cookies and Tracking Technology5. Data Security6. Your Rights7. Data Retention8. Children's Privacy9. Third-Party Links10. Updates to This Policy11. Contact Us

1. The Information We Collect

We collect the following types of information:

a. Personal Information You Provide:

  • Name, email address, phone number, and shipping/billing address.
  • Payment details, credit/debit card information processed securely via third-party gateway, Flutterwave.
  • Account credentials (if you create an account).
  • Communications (e.g., customer service inquiries, feedback).

b. Automatically Collected Information:

  • Device and browser data (e.g., IP address, operating system).
  • Usage data (e.g., pages visited, time spent on the Site).
  • Cookies and tracking technologies (see Section 4).

2. How We Use Your Information

We use your information to:

  • Process orders, deliver products, and manage returns/refunds.
  • Communicate with you (e.g., order updates, promotions).
  • Improve our Site, products, and services.
  • Prevent fraud and ensure security.
  • Comply with legal obligations (e.g., tax compliance under Nigerian law).

3. Sharing Your Information

We may share your data with:

  • Service Providers: Payment processors, delivery partners (e.g., logistics companies), and IT support.
  • Legal Authorities: When required by law or to protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technology

We use cookies to:

  • Remember your preferences (e.g., login details, cart items).
  • Analyze Site traffic via tools like Google Analytics.
  • Deliver targeted ads (e.g., via social media platforms).

You can manage cookies through your browser settings. Disabling cookies may affect Site functionality.

5. Data Security

We implement safeguards such as:

  • SSL encryption for data transmission.
  • Secure payment gateways.
  • Restricted access to personal data.

However, no online platform is 100% secure. Notify us immediately at xplus@fastmail.com if you suspect unauthorized access.

6. Your Rights

Under applicable laws (e.g., NDPR), you may:

  • Access, correct, or delete your personal data.
  • Opt out of marketing communications.
  • Withdraw consent (where applicable).

To exercise these rights, contact us at xplus@fastmail.com.

7. Data Retention

We retain your information only as long as necessary for:

  • Fulfilling orders or legal obligations.
  • Resolving disputes or enforcing agreements.

8. Children's Privacy

Our Site is not intended for users under 18. We do not knowingly collect data from minors. Contact us if you believe a child has provided information to us.

9. Third-Party Links

Our Site may link to external websites (e.g., social media, partner brands). We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page, with the “Effective Date” revised accordingly.  

11. Contact Us

For questions or requests about this policy, reach us at: